Wednesday, July 20, 2011

Our MOVERS experience.... grrrrrr

In 22 years of moving with the Coast Guard. We have not ever had problems with the moving companies. When scheduling the movers for this move I couldn't remember who we normally used in Alaska so we chose to be assigned one. MISTAKE !
We got AAA Movers (aka ALLIED in the lower 48). They showed up the first day ready to get to work. The "supervisor" on the site talked and talked and talked. All about what items he gets from rich people on the island when he moves them yada yada. I saw more carpenters crack from this guy then I ever wanted.
We had 4 guys. T (supervisor),N ( Been with co. for years), Z ( new kid on he block) and D ( this guy was a hard worker !). After Lunch came and went I ask N not to pack the pantry boxes to heavy that I was possibly going to be the one unloading and moving boxes at our destination. He agreed. T jumps in an gives me attitude about how that what they have dollies for blah blah blah. I say well the dollies won't be there when I'm unpacking will they? Needless to say N followed my wishes. T then leaves the house for about an hour to get more "supplies".
By the end of the day I came to the conclusion that T had a big head cause he was "in charge". Sorry buddy I'M IN CHARGE your working for me.
T ask Scott if they could come at 8 Am the next day and he agreed.

DAY 2... ONE worker shows at 8 AM this would be D and he went right to work.
I left the house at 9 am to meet some friends and the rest of the crew still had not shown.
When I returned at 10 am T was there and him and another guy were on break ???!!!! You just got here !
UUggg later the 40 foot container shows and they start loading the boxes that they have packed.
D suggested that they load the furniture before loading the shed items. T got irate started spouting off and plainly said D isn't running things here I am blah blah blah. I'm sorry but how professional was this ? T left the house 2 times this day to get "more supplies" ! Both times gone more than an hour.

DAY 3 All show on time not much talking going on with T. Things seem to be moving smoothly. T leaves for "more supplies" ( is this man this disorganized?"). T tells Scott that they will need to repack the container and he would need to meet them at the site the next day since we are using our own locks on the trailer ( they instructed us to). A little later he leaves for supplies again so they can finish up. He comes back and has NO SUPPLIES and then says he has to leave cause he has a pre pack out inspection to do and he was late (3PM). Tells the crew that "I'm out of inventory stickers and boxes work with what you have and what doesn't get done just load it on the container and we will pack and inventory it when we repack." UM DIDN'T YOU JUST LEAVE TO GET MORE SUPPLIES!? . At this point I'm fuming. I left the house for about 40 minutes. When I returned the crew was heading out. Scott tells me that they put the LAWN MOWER on top OF MY COUCH ! WHAT ???!!! I ask him to get in the truck and remove it !
On Friday Scott meets them at the site and is informed that the 40 ft container is to large for the barge company so they need to repack in two 20 ft containers. UUGGGG ! Oh and T conveiently called in sick. hahaha
This was a different crew one of the guys was from the original crew.
Scott spends most of the day there supervising. The job at the house was so bad that when this crew opened the 40ft container they even took pictures!

YAY WE ARE IN KODIAK !!!! home sweet home !
We have a place with only a 2 day wait ! Our stuff shows up on Tuesday for delivery. Truck pulls up and everything is in CRATES ! WHAT ???!!! Are you sure this is our stuff ? Yes mam the guy says we had to pack it in crates when it got here. WHAT YOU CUT OFF MY $40.00 LOCKS unloaded our things without us present guns and all !??? I called the local office. Supposedly they had to do that because when they have container for a certain amount of time they have to pay rent on it.( SO WHAT at least wait out the time limit!). I question.. "and you do this without first consulting the customer ?" and ask for my money back on the lock I had to buy that THEY TOLD ME I NEEDED.
So unloading is going great and fast. Noon comes around and they are on last crate. Scott and I both realize we have things missing Couch, treadmill, ect. Most high dollar items. They call the warehouse and have found another crate. GREAT ! well this crate only had the couch and a few other boxes. Well guys sorry we are still missing items. Back to the drawing board. They make a call again. WALA yet another crate is found.
I suggested to the guy that we go through the manifest again and check that every item is accounted for. especially the high value items. Soooo for 2 hours we go through everything.

Now that we have set up the house. We are still missing a few small things. But I'm not sweating it. But for the first time in 22 years we are filing a claim. my dresser is broke and a few other things are missing and broken.

I don't imagine you need me to tell you to NOT USE AAA MOVERS IN THE STATE OF ALASKA !

If you made it through this whole thing YOUR AMAZING ! I'm sure I left a few things out.


No comments: